Shipping and Returns


WE ARE NOW SHIPPING WORLDWIDE!

PLEASE NOTE NZ IS EXPERIENCING DELAYS WITH POSTAGE AND INTERNATIONAL SHIPPING DUE TO REDUCED FLIGHTS. WE HOPE TO GET YOUR ORDER TO YOU AS SOON AS POSSIBLE.  THANK-YOU FOR YOUR UNDERSTANDING. 

NZ - We offer free delivery on all orders over $50 (Excluding Rural) 

$4 Delivery to Rural Addresses for all orders over $50 

We currently Ship anywhere in NZ for a flat rate of $5 (excluding Rural) and $9.00 to Rural Delivery addresses* We endeavour to get your item to you within 1-2 days for North Island Locations and 2-3 Days for South Island Locations 

*Shipping to Rural Areas

Please note: ALL Rural freight delivery addresses will attract a Rural Delivery surcharge.

For rural area addresses freight companies reserve the right to charge a surcharge where they deem necessary. If the original shipping option chosen is not sufficient to cover the Rural Delivery Surcharge to deliver to your provided address, your order will be delivered to the nearest freight company depot address. When your order is ready for collection depot staff will give you a call to let you know.

If you are not able to collect it from the depot and require a door-to-door service, please contact us by email, hello@theteathief.co and we can advise how to pay the extra fee for the rural surcharge needed to for the freight company to deliver the package to your provided address. Alternatively if you have a non Rural address (such as a business address) we can send your items out to you there.

All our parcels within NZ are sent without a signature required.  We do recommend that you let us know if you don't feel you have a safe place where the package can be left and we can send the parcel with signature required. 

We have no control over what happens to your package once the courier delivers it. We do not replace or refund orders that are scanned "delivered" by the courier companies.

We are not responsible for lost or stolen packages or packages delayed in transit.

AUSTRALIA - We ship anywhere in Australia for a flat fee of $12 NZ

NORTH AMERICA - We ship anywhere in the United States & Canada or a flat fee of $18 NZ up to 200g 

UK & EUROPE- We ship anywhere in the United Kingdom & Europe for a flat fee of $18 NZ up to 200g 

We endeavour to get your item to you within 3-10 days with International Air Tracked for all International shipments however there are delays due to COVID.

REST OF WORLD 

We do offer international shipping outside of the rates above, please contact us for a shipping quote. 

Returns and Exchanges 

If your choice turns out to be not quite what you had in mind just send it back unopened within one week of receipt. The cost of getting the goods back to us is yours but we will cover the cost of sending any replacement to you. Unfortunately we cannot refund or exchange any goods that have been opened. 

Please note that items purchased through a special promotion, sales, or clearance are final sales, and therefore not eligible for returns or exchange.

What do I do if my order is incomplete, incorrect or damaged? - Please contact us at hello@theteathief.co or call us on 021 1714738