SHIPPING AND RETURNS

We will endevour to ship your ordered items within 1 business day of receiving your order.

We may provide an estimate as to delivery time, but that will be an estimate only.

Delivery is to physical mail boxes only (PO box deliveries unavailable). 

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If you order on a Friday, We will send the order the following Monday.

We offer free delivery on all orders over $85 (Excluding Rural) 

$4 Delivery to Rural Addresses for all orders over $85 

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We currently Ship anywhere in NZ for a flat rate of $6.50 (excluding Rural) and $10.50 to Rural Delivery addresses*

We endeavour to get your item to you within 1-2 days for North Island Locations and 2-3 Days for South Island Locations.

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You will receive an email when your order has been completed, however please allow at the most 4 days for delivery. 

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*Shipping to Rural Areas

Please note: ALL Rural freight delivery addresses will attract a Rural Delivery surcharge.

For rural area addresses freight companies reserve the right to charge a surcharge where they deem necessary. If the original shipping option chosen is not sufficient to cover the Rural Delivery Surcharge to deliver to your provided address, your order will be delivered to the nearest freight company depot address. When your order is ready for collection depot staff will give you a call to let you know.

 

If you are not able to collect it from the depot and require a door-to-door service, please contact us by email, hello@theteathief.co and we can advise how to pay the extra fee for the rural surcharge needed to for the freight company to deliver the package to your provided address. Alternatively if you have a non Rural address (such as a business address) we can send your items out to you there.

 

All our parcels within NZ are sent without a signature required.  We do recommend that you let us know if you don't feel you have a safe place where the package can be left and we can send the parcel with signature required. 

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We have no control over what happens to your package once the courier delivers it. We do not replace or refund orders that are scanned "delivered" by the courier companies. We are not responsible for lost or stolen packages or packages delayed in transit.

Please note our tea tubes weigh more than 50g in total 

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AUSTRALIA - We ship anywhere in Australia for a flat fee of $12 NZ up to 390g

NORTH AMERICA - We ship anywhere in the United States & Canada for a flat fee of $30 NZ up to 300g 

UK & EUROPE- We ship anywhere in the United Kingdom & Europe for a flat fee of $30 NZ up to 300g 

We endeavour to get your item to you within 7-14 days with International Air Tracked for all International shipments however there are sometimes delays beyond our control.

We charge a shipping charge for delivering you order, but that charge does not include any applicable import charges, duties, levies or taxes that may apply if you are ordering from outside New Zealand.

REST OF WORLD 

We do offer international shipping outside of the rates above, please contact us for a shipping quote.